Customer Service Executive (logistics)

Dubai, United Arab Emirates

Job Description

:

ROLE TITLE: Customer Service Executive

Experience:

Customer Service: 2 years (Required)

Logistic Industry: 2 years (Required)

Age \xe2\x80\x93 Any

Nationality - Indian

Gender \xe2\x80\x93 Male

Logistic Graduation (Required)

Ability to commute/relocate:

Main duties & responsibilities
  • Responsible for obtaining rates from overseas offices for Import, Export and cross trade cargo
movement.
  • Client service and Supporting Sales Team by preparing and sending Freight quotes to the
Customer within the stipulated time and updating the feedback to the respective sales.
  • Negotiating the rates with Shipping Line/Agent at the time of closing the deal.
  • Coordinating with the shipping line/Agent to generate bookings and to share the routing Order.
  • Updating the Agents and contact details of the vendors on timely basis.
  • Agent and vendor development based on the requirement.
  • Coordinating with the sales and operations to provide enhanced service to the customers.
  • Submitting Shipping instruction to shipping line/Airline and obtaining the draft and making
sure that all in order.
  • Coordinating internally with documentation, transportation, warehouse for the smooth
movement of the shipment.
  • Ensuring shipments are in order and cut offs are managed for all the shipments.
  • Monitoring and updating customers regarding the status of their shipments on timely basis.
  • Closing the job as soon on time by ensuring shipping costs are calculated accurately and passed
on to the Accounts team for invoicing.

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Job Detail

  • Job Id
    JD1553486
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned