Customer Service Executive Freight Forwarding
Dubai, DU, AE, United Arab Emirates
Job Description
Job Summary:
To deliver a quality commercial distribution channel between the customer and FSL, by distributing products and services that encourage the success of our customer. To focus on the customer and answer enquires efficiently and within the stated guidelines. Proactively dealing with customer complaints and queries, ensuring assistance through to resolution. To use E-Freight Suite to keep track of all customer transactions and interactions. Upselling and handling new accounts as well as existing accounts. Maintain, grow, and build long term relationships with customers in the current account portfolio via phone calls, emails, and job quality follow up. To act as the link between the customer and various departments to ensure efficient levels of service. Cross check and raise invoices as per company objectives and within the agreed delivery deadlines. Identifying and escalating consistent or recurring problems with the systems functionality. Assisting management with any assigned special projects and providing backup to the team manager when required. Additional duties as assigned.
Job Type: Full-time
Pay: AED5,000.00 - AED10,000.00 per month
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Job Detail
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Job IdJD2183528
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned