Job Description

Job description

Customer Service Advisor

Nustone Patios Ltd, UK/Marble Lane Tr LLC, Dubai/Sharjah (www.nustone.co.uk)

Nustone is one of the leading ecommece companies in the UK in the landscape Industry. We are a small team working in a relaxed but fast-paced office environment with offices in Dubai & United Kingdom. We seek a new long term team member for our Dubai office who is looking to further their career in a constantly growing business.

This is an excellent opportunity for somebody who is ready to take on some new challenges and responsibilities. We are looking for an ambitious team player with a healthy work ethic who can bring value to the business and in return, we offer a lot of scope for the right candidate to continually progress their career. The candidate must hold relevant experience, If you are ready for a new challenge, we would love to hear from you!

Key Responsibilities:

- Responding to customer queries via phone, email & live chat.

- Following up top leads and placing customer orders.

- Carrying out operational tasks with precision.

- Liaising with delivery and warehouse teams daily to ensure that deadlines are met.

- Managing your own workload to a high standard

- Make sure all marketing goals are achieved well

- Make sure all complaints gets resolved in a fair way

You Should Have:

- Excellent customer service and clear communication skills.

- Ability to multi-task and a good attitude towards problem-solving.

- Excellent computer skills.

- Strong team working ability as well as competence to work on your own initiative.

- A keen eye for detail.

- Flexibility and adaptability to the changing priorities of the business.

- Passion about being the best you can be and a healthy attitude towards work.

Requirements:

- A recent 4+ years of customer/sales service experience.

- Computer literate with good typing skills and familiarity with Microsoft Office Suite.

- Eligible to work in the Dubai/Visa assistance given for potential employees

- Must have similar experience

Details:

- AED 50,000-99,000 per annum based on experience. Paid monthly.

- 28 days holiday including bank holidays.

- Regular business hours are Monday - Saturday, 11 am - 08 PMFlexibility is required to cope with the time differences with the UK.

- Shift Rota

- Travelling is required for the training

- Must hold a valid passport, a complete due diligence is required

- Visa Sponsorship is given

- Free Health Insurance

Job Types: Full-time, Permanent

Job Type: Full-time

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Call Centre experience is required
Experience:

customer service: 4 years (Required)
Expected Start Date: 01/02/2026

Job Types: Full-time, Permanent

Pay: AED4,000.00 - AED8,000.00 per month