Job Description

Job Title:

Customer Service Executive

Industry:

Facilities Management / Service Industry

Location:

Dubai, UAE

Salary Range:

AED 4,000 - 7,000 (Depends on Experience)

Employment Type:

Full-time

Job Purpose

The Customer Service Executive will act as the primary point of contact between clients and the Facilities Management team, ensuring prompt resolution of service requests, high customer satisfaction, and effective coordination with internal operational teams.

Key Responsibilities

Receive, log, and track customer complaints, service requests, and inquiries through calls, emails, and service portals Coordinate with FM operations, supervisors, and technicians to ensure timely service delivery Monitor service requests and follow up until closure within agreed SLAs Maintain accurate records, reports, and documentation using MS Office and CAFM systems Communicate service updates, delays, and resolutions clearly to customers Handle escalations professionally and ensure customer satisfaction Prepare daily, weekly, and monthly service reports Support contract administration and client communication as required Adhere to company policies, procedures, and customer service standards

Requirements & Qualifications

Minimum

2-4 years of experience

in Customer Service within

Facilities Management or service-related industry

Diploma or Bachelor's degree (preferred) Proficient in

MS Office

(Excel, Word, Outlook) Experience with

CAFM / Helpdesk systems

is an advantage Strong verbal and written communication skills in English (Arabic is a plus) Ability to work under pressure and manage multiple tasks Strong coordination, problem-solving, and interpersonal skills

Competencies

Customer-focused mindset Excellent communication and coordination skills Attention to detail Time management and multitasking ability Team player with a professional attitude
If you want, I can also provide:

Short JD for job portals

More senior / team leader version

JD aligned with ISO / audit requirements

Interview questions for this role

Job Type: Full-time

Pay: AED3,500.00 - AED7,000.00 per month