Customer Service Executive
Job Description
Responsibilities:
Responding to Customer Inquiries
Address and resolve customer questions and concerns via phone, email, chat, or other communication channels in a timely manner.
Troubleshooting and Problem Solving
Diagnose customer issues, provide appropriate solutions, and guide them through resolution processes.
Maintaining Accurate Records
Document customer interactions, feedback, and issue resolutions in the company's CRM or support system.
Providing Product Knowledge
Stay well-informed about products/services to offer accurate information and assist customers effectively.
Escalating Complex Issues
Identify situations requiring advanced support and escalate them to the appropriate teams or supervisors when necessary.
Qualifications:
Excellent communication skills(Hindi & English), both written and verbal and multitasking.
Strong problem-solving abilities and attention to detail
A positive attitude and a willingness to learn
Strong problem-solving and analytical skills.
Basic computer skills and familiarity
Previous Call Centre Experience preferred
Own Visa or Spouse visa preferred
Job Type: Full-time
Pay: AED2,500.00 - AED2,800.00 per month
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Job Detail
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Job IdJD2085292
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned