Job Description

We are looking for a proactive and customer-focused Customer Support Executive to join our team. This role involves assisting customers, resolving issues, and effectively presenting our products and services to ensure a great customer experience and support business growth.

Key Responsibilities:

Respond to customer inquiries via phone, email, or chat in a professional and timely manner

Resolve customer complaints and provide accurate, valid, and complete information

Present and explain company products or services clearly to customers, helping them understand features, benefits, and usage

Guide customers in selecting suitable products or services based on their needs

Maintain up-to-date knowledge of products, services, and company policies

Record and manage customer interactions, feedback, and issues in the CRM system

Coordinate with internal teams to resolve complex issues when needed

Maintain a positive, empathetic, and professional attitude toward customers at all times

Requirements:

Excellent communication and interpersonal skills

Ability to clearly explain products and services to customers

Strong problem-solving skills and attention to detail

Previous experience in customer service or sales support is a plus

Ability to stay calm under pressure and work as part of a team

Female candidates only preferred.

Multilingual - Fluent in English, other languages is an added advantage

Strong proficiency in PowerPoint, Google Slides, and other presentation tools.

Job Type: Full-time

Pay: AED2,500.00 - AED4,000.00 per month

Language:

English (Required)
Location:

* Dubai (Required)