Job Description

: Customer Service Associate

Date posted:

8 August 2025

Pay:

From 4,000.00 AED per month

Job Type:

Full-time

About Wecord London

Wecord London is a luxury lifestyle brand founded in 2018, specializing in jewellery, watches, perfumes, and accessories. Our mission is to create empowering designs that resonate with a global audience. As we continue to grow in the UAE, we are seeking a

Customer Service Associate

to join our office in

Business Bay, Dubai

.

Job Summary

As a

Customer Service Associate

, you will be the first point of contact for our clients, ensuring a seamless and premium customer experience. You will handle inquiries, resolve issues, and provide after-sales support that reflects the luxury and quality of the Wecord brand. This role requires

fluency in both Arabic and English

to effectively serve our diverse clientele.

Key Responsibilities

Customer Support:

Respond to client inquiries via phone, email, live chat, and social media in a timely and professional manner.

Issue Resolution:

Manage and resolve customer complaints with empathy, efficiency, and discretion.

Order Management:

Assist customers with online orders, returns, exchanges, and tracking updates.

Brand Representation:

Provide product knowledge and guidance that reflects the luxury standards of Wecord London.

Client Relationships:

Build and maintain positive relationships with clients, ensuring long-term satisfaction and loyalty.

Collaboration:

Work closely with sales, logistics, and marketing teams to deliver an exceptional customer journey.

Documentation:

Maintain accurate records of customer interactions in CRM systems.
Qualifications

Proven experience in customer service, preferably in luxury retail, hospitality, or e-commerce.

Fluency in Arabic and English (both written and spoken) is mandatory.

Strong interpersonal and communication skills, with the ability to adapt to a multicultural client base. Ability to handle challenging situations with professionalism and tact. Proficiency in using customer service platforms, CRM, and Microsoft Office Suite. Strong organizational and multitasking abilities.
Preferred Qualifications

Experience in luxury retail or jewellery is a plus. Knowledge of additional languages is an advantage.
What We Offer

Competitive salary with performance-based incentives. Opportunities for career growth and professional development. A collaborative, elegant, and supportive work environment in our Dubai office. Employee discounts on our exclusive collections.
Job Types: Full-time, Permanent

Pay: From AED4,000.00 per month

Application Question(s):

Can you easily and regularly travel to work at Business Bay, Dubai?
Education:

Diploma (Preferred)
Experience:

customer service: 1 year (Required)
Language:

Arabic (Required) English (Required) French (Preferred)
License/Certification:

Work Visa (Required)
Location:

* Dubai (Required)