Job Description

Job Purpose

To provide exceptional customer service by handling customer inquiries, complaints, and service requests related to vehicles and after-sales support. The customer service executive ensures a high level of customer satisfaction and loyalty, supporting the company's CRM initiatives and customer retention strategies.

Key Responsibilities

Handle inbound and outbound customer interactions professionally by phone, email, and CRM platforms. Coordinate with internal departments such as service, sales, and parts to resolve customer issues promptly. Track and report on customer concerns, feedback, and service trends to management. Ensure accurate and timely documentation of all customer interactions. Unresolved and Escalate issues to CRM Assistant /Manager. Maintain up-to-date knowledge of the company's products, services, policies, and systems. Support in improving customer satisfaction KPIs and enhancing the customer journey. Respond efficiently and accurately to callers, email, explain possible solutions, and ensure that clients feel supported and valued. Able to meet or exceed call center metrics while providing excellent consistent customer service. Always show a positive company image to customers. Efficient / Able to use DMS. Adhere to all company policies and procedures.

Qualifications

Diploma or bachelor's degree in business administration, Marketing, or related field 2-4 years of customer service experience, preferably in the automotive industry Experience using CRM systems and customer databases Excellent oral and written English & Arabic communication skills
Job Type: Full-time

Language:

* Arabic (Required)