Customer Service Executive
Dubai, DU, AE, United Arab Emirates
Job Description
We are seeking a dedicated and enthusiastic Customer Service Executive to join our growing team. The ideal candidate will serve as the primary point of contact for our valued customers, ensuring their inquiries are handled promptly and professionally while maintaining the highest standards of service excellence.
Key Responsibilities
Customer Interaction & Support
Handle inbound customer inquiries via phone, email, and live chat Provide accurate information about products, services, and company policies Resolve customer complaints and concerns in a timely and professional manner Escalate complex issues to appropriate departments when necessary
Account Management
Maintain detailed records of customer interactions and transactions Update customer information and account details in CRM systems Follow up on customer issues to ensure complete resolution Identify opportunities for account growth and improvement Reach out to connect with new audience to enhance business prospects.
Process Improvement
Contribute to the development of customer service procedures and protocols Provide feedback on recurring customer issues and suggest solutions Participate in team meetings and training sessions Support continuous improvement initiatives
Job Type: Full-time
Pay: AED2,500.00 - AED3,500.00 per month
Education:
Bachelor's (Required)
Application Deadline: 25/08/2025
Expected Start Date: 01/09/2025
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Job Detail
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Job IdJD1966840
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:31770.0 40229.0 USD
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned