Job Description

Women Encouraged to Apply

Location:

Loom Collection Furniture Studio - Dubai Investment Park 1

Job Type : Full Time

About the Role

We are seeking a

Customer Service Executive

who is passionate about delivering outstanding customer experiences. The ideal candidate will have

excellent communication skills

, a

problem-solving mindset

, and the ability to handle a variety of customer queries across

emails, phone calls, and messaging platforms

. This is a customer-facing role that requires professionalism, patience, and a positive attitude.

What You'll Be Doing

Serve as the first point of contact for customer inquiries through

email, calls, and messaging platforms

. Provide timely, accurate, and professional responses to customer queries, issues, and complaints. Understand customer needs and recommend appropriate solutions or services. Resolve customer problems effectively and escalate complex issues when necessary. Maintain updated records of customer interactions using CRM tools. Coordinate with internal departments to ensure smooth resolution of customer issues. Follow up with customers to ensure satisfaction and ongoing support. Contribute feedback and ideas to improve customer service processes.

Core Skills and Qualities:

Excellent verbal and written communication

skills in English.

Strong problem-solving abilities

with a customer-first approach.

Empathy, patience, and active listening

to understand and address customer needs.

Multitasking and time management

skills to handle multiple conversations effectively.

Attention to detail

in logging and tracking customer interactions.

Team collaboration

while also working independently when needed. Tech-savvy with familiarity in CRM systems, email tools, and messaging apps.

Preferred Qualifications:

1-3 years of experience in customer service or a similar role. Bachelor's degree in Business, Communications, or a related field is preferred. Experience in retail, e-commerce, or a lifestyle brand is a plus.

What We Offer

Training, mentorship, and growth opportunities Health insurance A chance to grow into marketing, customer handling, or leadership roles in the future
Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

* Are you an immediate joiner?