Customer Service Executive
Doha, DAW, QA, Qatar
Job Description
We are seeking a highly organized and proactive Customer Service & Logistics Executive to serve as a pivotal link between our customers, service engineers, and the supply chain. The ideal candidate will be responsible for managing the end-to-end post-sales process, from quotation and order fulfillment to logistics coordination and customer feedback. This role requires exceptional communication skills, a keen eye for detail, and a strong commitment to customer satisfaction.
The Job description is as follows:
Daily Customer Call/ email registration and follow up. Filing customer records, including contact information. Quotations follow-up with customer. Expired Quotation follow up (toner & spare parts). Assist service engineers for the quote and spare availability. Follow up of pending service quote with customers. Service payment follow up with customer. Inbound/outbound tracker updation. Spare parts/ Toner preparation. Daily VC collection Report. Daily Toner Sales Report. Logistics plan report. Daily Quotation report. Machine Delivery Customer feedback.
Desired Skills & Experience
Microsoft Tools(Excel, Word etc). Zoho CRM
Desired Qualities.
Active listener.
Adaptability.
Attention to detail.
Collaboration.
Conflict resolution.
Creativity.
Critical thinking.
Decision-making.
Job Types: Full-time, Permanent, Contract
Contract length: 12 months
Pay: From QAR3,500.00 per month
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Job Detail
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Job IdJD2114811
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDoha, DAW, QA, Qatar
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EducationNot mentioned