Job Description

Customer Service Executive - Contact Center - UAE Nationals - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
The Customer Service Executive role at First Abu Dhabi Bank in Abu Dhabi focuses on delivering high-quality customer support through inbound and outbound interactions while ensuring service excellence, data confidentiality, and full compliance with banking policies and regulatory standards.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Customer Support-Client Care
Salary: 6000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: UAE Nationals
Job Type: Full-time
Key Responsibilities

• Handle inbound and outbound customer calls in line with defined quality and service standards
• Resolve customer queries and complaints within approved authority limits or escalate as per process
• Provide accurate product and service information to ensure end-to-end customer satisfaction
• Maintain high customer satisfaction scores and meet service level targets
• Identify opportunities to generate leads and upsell suitable banking products
• Update and maintain customer records, service requests, and interaction notes accurately
• Ensure strict confidentiality of customer data and banking information
• Comply with all internal policies, procedures, and local regulatory requirements
• Support special tasks assigned by team leaders or managers
• Demonstrate flexibility in shift schedules to meet operational service level requirements
• Maintain punctuality, discipline, and adherence to contact center policies

Ideal Profile

• UAE National holding a valid family book
• High school qualification
• 0 to 2 years of relevant experience, preferably in banking or customer service
• Strong customer service orientation with problem-solving skills
• Excellent communication skills in English and Arabic
• Good listening, documentation, and phone handling abilities
• Ability to work in a fast-paced contact center environment
• Team-oriented mindset with a positive and professional attitude

Why Join Us

• Frontline customer service role within the UAE's largest banking institution
• Structured training and exposure to banking products and systems
• Supportive and inclusive work environment
• Clear career development opportunities within banking operations
• Competitive compensation aligned with entry-level banking roles

About the Company
First Abu Dhabi Bank is the largest financial institution in the UAE and one of the world's safest banks, delivering comprehensive retail, corporate, and digital banking services. Headquartered in Abu Dhabi, FAB is committed to service excellence, strong governance, and developing national talent across its customer engagement and contact center operations.
Job Title Customer Service Executive - Contact Center - UAE Nationals - First Abu Dhabi Bank - Abu Dhabi, UAE
Customer Service Executive - Contact Center - UAE Nationals - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
The Customer Service Executive role at First Abu Dhabi Bank in Abu Dhabi focuses on delivering high-quality customer support through inbound and outbound interactions while ensuring service excellence, data confidentiality, and full compliance with banking policies and regulatory standards.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Customer Support-Client Care
Salary: 6000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: UAE Nationals
Job Type: Full-time
Key Responsibilities

• Handle inbound and outbound customer calls in line with defined quality and service standards
• Resolve customer queries and complaints within approved authority limits or escalate as per process
• Provide accurate product and service information to ensure end-to-end customer satisfaction
• Maintain high customer satisfaction scores and meet service level targets
• Identify opportunities to generate leads and upsell suitable banking products
• Update and maintain customer records, service requests, and interaction notes accurately
• Ensure strict confidentiality of customer data and banking information
• Comply with all internal policies, procedures, and local regulatory requirements
• Support special tasks assigned by team leaders or managers
• Demonstrate flexibility in shift schedules to meet operational service level requirements
• Maintain punctuality, discipline, and adherence to contact center policies

Ideal Profile

• UAE National holding a valid family book
• High school qualification
• 0 to 2 years of relevant experience, preferably in banking or customer service
• Strong customer service orientation with problem-solving skills
• Excellent communication skills in English and Arabic
• Good listening, documentation, and phone handling abilities
• Ability to work in a fast-paced contact center environment
• Team-oriented mindset with a positive and professional attitude

Why Join Us

• Frontline customer service role within the UAE's largest banking institution
• Structured training and exposure to banking products and systems
• Supportive and inclusive work environment
• Clear career development opportunities within banking operations
• Competitive compensation aligned with entry-level banking roles

About the Company
First Abu Dhabi Bank is the largest financial institution in the UAE and one of the world's safest banks, delivering comprehensive retail, corporate, and digital banking services. Headquartered in Abu Dhabi, FAB is committed to service excellence, strong governance, and developing national talent across its customer engagement and contact center operations.
Post Details
Job Start Date
Salary from 6000.00
Salary to 9000.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required