Job Description

Customer Service Executive - Client Services Desk
Job Overview
First Abu Dhabi Bank (FAB), the UAE's largest bank, is hiring a Customer Service Executive in Abu Dhabi to handle client-facing service desk operations. This role is essential for delivering efficient, timely, and secure services to walk-in clients and internal stakeholders. The ideal candidate will have strong banking operations experience and customer handling skills in a fast-paced, high-compliance environment.
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 8000-11000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
The Customer Service Executive will serve as the first point of contact for walk-in clients and play a key role in executing financial transactions, verifying documents, managing counter services, and ensuring a smooth customer experience. The candidate must maintain confidentiality, accuracy, and adhere to all FAB policies and compliance guidelines.
Key Responsibilities

• Handle all client-facing activities at the branch or PCG service desk
• Assist walk-in clients by processing requests, collecting and delivering documents, and resolving service queries
• Perform customer identification checks and ensure proper authorization before processing instructions
• Support Relationship Managers by managing customer documentation, operational requests, and service support
• Manage cash operations including inward/outward remittances, cheque clearing, and account transfers
• Adhere strictly to internal SOPs and regulatory requirements while handling transactions
• Secure customer information and documentation as per FAB's data protection policies
• Contribute to audit readiness and regularly review procedures to align with RMU and internal audit feedback
• Participate in bank-wide initiatives, system enhancements, and process improvement activities
• Maintain high service quality standards and ensure timely MIS reporting and reconciliations

Governance & Standards

• Ensure confidentiality of sensitive client information
• Follow up with relevant internal departments to resolve client issues promptly
• Verify authority of customer representatives before accepting or releasing documents
• Strictly comply with compliance, operational risk, and audit guidelines

Job Requirements

• Bachelor's degree or higher diploma in Business, Finance, or a related field
• Minimum 2 years of experience in banking operations or front desk customer service
• Working knowledge of core banking products, cash operations, and cheque handling
• Strong communication, organizational, and multitasking skills
• Ability to maintain service excellence under pressure
• Familiarity with data protection, audit, and risk management policies
• Fluency in English; Arabic is an advantage

What We Offer

• Opportunity to work with one of the most stable and reputable banks in the UAE
• Career development in a client-centric, process-oriented banking environment
• Exposure to a wide range of retail and private banking operations
• Supportive team culture and leadership that values employee contributions

About the Company
First Abu Dhabi Bank (FAB) stands as a pillar of strength in the regional banking industry, offering a wide array of financial products and services to individuals, corporates, and institutions. With a commitment to innovation, excellence, and sustainability, FAB fosters a collaborative work environment that supports employee growth and delivers world-class customer service across the UAE and international markets.
Job Title Customer Service Executive - Client Services Desk
Customer Service Executive - Client Services Desk
Job Overview
First Abu Dhabi Bank (FAB), the UAE's largest bank, is hiring a Customer Service Executive in Abu Dhabi to handle client-facing service desk operations. This role is essential for delivering efficient, timely, and secure services to walk-in clients and internal stakeholders. The ideal candidate will have strong banking operations experience and customer handling skills in a fast-paced, high-compliance environment.
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 8000-11000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
The Customer Service Executive will serve as the first point of contact for walk-in clients and play a key role in executing financial transactions, verifying documents, managing counter services, and ensuring a smooth customer experience. The candidate must maintain confidentiality, accuracy, and adhere to all FAB policies and compliance guidelines.
Key Responsibilities

• Handle all client-facing activities at the branch or PCG service desk
• Assist walk-in clients by processing requests, collecting and delivering documents, and resolving service queries
• Perform customer identification checks and ensure proper authorization before processing instructions
• Support Relationship Managers by managing customer documentation, operational requests, and service support
• Manage cash operations including inward/outward remittances, cheque clearing, and account transfers
• Adhere strictly to internal SOPs and regulatory requirements while handling transactions
• Secure customer information and documentation as per FAB's data protection policies
• Contribute to audit readiness and regularly review procedures to align with RMU and internal audit feedback
• Participate in bank-wide initiatives, system enhancements, and process improvement activities
• Maintain high service quality standards and ensure timely MIS reporting and reconciliations

Governance & Standards

• Ensure confidentiality of sensitive client information
• Follow up with relevant internal departments to resolve client issues promptly
• Verify authority of customer representatives before accepting or releasing documents
• Strictly comply with compliance, operational risk, and audit guidelines

Job Requirements

• Bachelor's degree or higher diploma in Business, Finance, or a related field
• Minimum 2 years of experience in banking operations or front desk customer service
• Working knowledge of core banking products, cash operations, and cheque handling
• Strong communication, organizational, and multitasking skills
• Ability to maintain service excellence under pressure
• Familiarity with data protection, audit, and risk management policies
• Fluency in English; Arabic is an advantage

What We Offer

• Opportunity to work with one of the most stable and reputable banks in the UAE
• Career development in a client-centric, process-oriented banking environment
• Exposure to a wide range of retail and private banking operations
• Supportive team culture and leadership that values employee contributions

About the Company
First Abu Dhabi Bank (FAB) stands as a pillar of strength in the regional banking industry, offering a wide array of financial products and services to individuals, corporates, and institutions. With a commitment to innovation, excellence, and sustainability, FAB fosters a collaborative work environment that supports employee growth and delivers world-class customer service across the UAE and international markets.
Post Details
Job Start Date 1970-01-01
Salary from 8000.00
Salary to 11000.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location