Customer Service Executive (bilingual: English/arabic)
Dubai, DU, AE, United Arab Emirates
Job Description
Job Summary
We are looking for a proactive and customer-focused
Customer Service Executive
to handle customer inquiries, follow-ups, and feedback in both English and Arabic. The role involves communicating with customers through phone, WhatsApp, and other channels to ensure a positive service experience.Key Responsibilities
Handle customer inquiries and provide accurate information in a professional manner. Follow up with customers to confirm satisfaction and resolve pending issues. Record and update customer feedback and service details in the system. Coordinate with internal teams (Sales, Operations, Technical Support) for issue resolution. Assist customers with registration, verification, and order-related processes. Participate in customer satisfaction surveys and follow-up campaigns.
Requirements
Bilingual in
English and Arabic
(strong verbal and written communication). Minimum1 year of experience
in customer service or call center roles. Familiarity withCRM systems
(e.g., Zendesk, Freshdesk, Salesforce) is an advantage. Excellent listening, empathy, and problem-solving skills. Flexible with work schedules and able to work well in a team.Preferred / Nice to Have
Experience working in the
UAE or GCC region
. Knowledge ofautomotive, e-commerce, or platform-based businesses
. Comfortable in amultilingual, multicultural environment
. Ability to communicate inChinese (Mandarin)
is a plus.Job Type: Full-time
Pay: AED4,000.00 - AED6,000.00 per month
Application Question(s):
Female candidates are preferred.
Language:
* Arabic (Required)
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Job Detail
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Job IdJD2095881
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned