Customer Service Executive
Al Qusais, DU, AE, United Arab Emirates
Job Description
We are looking for a
Customer Service Executive
who is passionate about delivering excellent customer support and ensuring customer satisfaction. The ideal candidate will act as the first point of contact for our clients, addressing inquiries, resolving complaints, and offering appropriate solutions.Key Responsibilities:
Handle incoming calls, emails, and chats from customers in a professional and timely manner. Resolve product or service problems by clarifying customer issues and determining the best solutions. Maintain customer records by updating account information. Follow up with customers to ensure their issues are resolved. Provide accurate, valid, and complete information by using the right tools and resources. Work closely with internal departments (Sales, Operations, Technical Team) to ensure seamless service. Maintain a high level of product knowledge to address customer questions effectively. Prepare daily and weekly customer service reports.
Requirements:
Own Visa is preferred.
Proven experience in customer service or a related role. Strong communication skills in English (Arabic is a plus). Proficient in Microsoft Office (Word, Excel, Outlook). Ability to multitask and manage time effectively. Positive attitude, patience, and a problem-solving mindset. High school diploma or bachelor's degree preferred.Job Types: Full-time, Permanent
Pay: AED2,500.00 - AED3,000.00 per month
Experience:
Customer Service: 2 years (Preferred)
Application Deadline: 09/08/2025
Expected Start Date: 09/08/2025
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Job Detail
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Job IdJD1943149
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:29123.0 36876.0 USD
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Employment StatusPermanent
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Job LocationAl Qusais, DU, AE, United Arab Emirates
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EducationNot mentioned