Job Description

Customer Service Executive - Veterinary Clinic (WhatsApp & Phone Bookings)

Location: Al Barsha 3, Dubai (Near Civil Defense, Hessa Street)

Job Type: Full-Time

Working Days: 6 days/week (48 hours total)

Salary: AED 4,500 - 6,000 per month + Bonus

About Us:

Amity Veterinary Clinic is a fast-growing, purpose-driven clinic in Dubai committed to providing exceptional care for pets and their owners. We operate with a core philosophy: "Like Our Own" treating every pet and client with the attention, empathy, and professionalism they deserve.

We are now hiring a Customer Service Executive to help us scale our operations and deliver world-class service through efficient communication and effective appointment management.

Role Overview:

The main responsibility of this role is to convert incoming inquiries into confirmed appointments, primarily through WhatsApp and phone calls. You'll be the first point of contact for both new and returning clients and play a vital role in shaping their experience with the clinic.

Key Responsibilities:

- Handle a high volume of client inquiries via WhatsApp and telephone

- Convert leads into booked appointments using confident, service-oriented communication

- Proactively handle objections and recommend alternative solutions (timing, doctor availability) to maximize booking conversions

- Maintain accurate records using booking software

- Coordinate with internal teams to ensure seamless client flow

- Support follow-ups and ongoing client engagement

What We're Looking For:

- Strong communication and client-facing skills

- A strong sales mindset with a passion for turning inquiries into booked appointments, not just answering messages

- Ability to multi-task and remain calm under pressure

- Fluent in English (spoken and written); Arabic is a plus

- Experience in customer service, call center, hospitality, or sales roles

- Familiarity with WhatsApp Business, phone systems, or CRM tools preferred

- Prior experience in a veterinary or medical clinic is a bonus but not required

Salary & Incentives

- Monthly salary: AED 4,000 - 6,000, depending on experience

- Bonus scheme for reaching lead conversion targets (up to 25% bonus after 6-month probation)

- Ongoing training and real career progression opportunities as the business expands

Why Join Us?

- Be part of a supportive and ambitious team

- Work with professionals passionate about making a positive impact in the veterinary industry

- Get access to training and development from day one

- Help shape a customer experience that truly stands out in the region

Job Type: Full-time

Pay: AED4,000.00 - AED6,000.00 per month

Experience:

customer service: 3 years (Required)
Application Deadline: 26/04/2025
Expected Start Date: 01/08/2025