Job Description

We are seeking a proactive and customer-oriented

Customer Service Executive

with experience or interest in the

furniture industry

. The ideal candidate will play a key role in ensuring customer satisfaction by providing product information, handling inquiries, and resolving issues related to furniture sales, deliveries, and after-sales support.

Key Responsibilities:

Handle incoming customer queries via phone, email, chat, or in person related to furniture products, orders, and services. Provide accurate product information including materials, dimensions, care instructions, and customization options. Coordinate with logistics and warehouse teams to track deliveries, returns, and installations. Manage complaints, damages, or defects professionally and ensure timely resolution. Maintain and update customer records in the CRM system. Assist sales and showroom teams with customer follow-ups and special requests. Stay informed on latest furniture trends, collections, and stock availability. Suggest upselling or cross-selling options where appropriate to enhance customer satisfaction and revenue. Ensure customer satisfaction by following up on resolved issues and feedback collection.

Requirements:

Bachelor's degree in any discipline.

Experience in the furniture or home decor industry preferred.

1-3 years of customer service or retail experience. Strong communication and interpersonal skills. Familiarity with furniture product terminology and specifications is an advantage. Proficient in MS Office and CRM tools. Ability to multitask, stay organized, and remain calm under pressure. Fluency in English and Arabic language.

What We Offer:

Competitive salary with performance bonuses Growth opportunities in a dynamic, design-focused environment Comprehensive training and onboarding Supportive team culture and modern workplace
Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month

Ability to commute/relocate:

Ajman: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer Service : 2 years (Required) Furniture Industry: 1 year (Required)
Language:

Arabic (Required) * English (Required)