Customer Service Eecutive Job in Italian Manufacturing LLC

Customer Service Eecutive

Doha, DAW, QA, Qatar

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Job Description

The Customer Service Executive will be responsible for handling customer inquiries, providing product and service information, resolving issues efficiently, and ensuring customer satisfaction through effective communication and follow-up.

Key Responsibilities:

Handle inbound and outbound calls, emails, and messages from customers in a professional and timely manner. Provide accurate information about company products, services, and policies. Resolve customer complaints efficiently and ensure issues are followed up until fully resolved. Maintain detailed and accurate customer records in the system. Coordinate with internal departments (operations, sales, logistics, etc.) to ensure smooth customer service delivery. Meet performance targets related to customer satisfaction, response time, and service quality. Assist in preparing reports and identifying trends in customer interactions for process improvements. Support team initiatives to enhance customer experience and service efficiency.

Requirements:

Bachelor's Degree or equivalent qualification. 1-3 years of experience in a customer service or call center environment. Excellent communication skills in English (Arabic/Urdu/Hindi is an advantage). Strong interpersonal and problem-solving abilities. Good computer literacy (MS Office, CRM systems, etc.). Ability to handle pressure and multitask in a fast-paced environment. Positive attitude and a strong commitment to customer satisfaction.
Job Types: Full-time, Permanent

Pay: QAR3,000.00 - QAR5,000.00 per month

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