Job Description

We are looking for a Customer Service professional to help build and scale CJC Race's global customer support and player experience. This role focuses on delivering high-quality support across in-game channels, Discord, social platforms, and event-related touchpoints, ensuring players have a smooth, engaging, and positive experience.



You will work closely with game operations, community, and leadership teams, and play a key role in shaping customer service processes as the platform grows.

Job Responsibilities

Provide timely, professional, and friendly customer support across in-game channels, Discord, social media, and event-related platforms Respond to player inquiries related to gameplay, accounts, rewards, events, competitions, and technical issues Monitor Discord and community channels to identify issues, bugs, scams, or abnormal behavior and escalate when needed Work closely with Game Operations, Community, Marketing, and Development teams to resolve player issues efficiently Support live events, tournaments, game shows, and campaigns by managing player communications and real-time inquiries Help document common issues, FAQs, and support processes to improve response efficiency and user experience Collect and summarize player feedback, pain points, and suggestions to support product and gameplay improvements Assist in shaping and improving customer service workflows, tools, and standards as the platform scales Maintain a professional, positive brand voice that aligns with CJC Race's tone and community culture

Requirements

Experience in customer service, community support, or player support (gaming, GameFi, Web3, or online platforms preferred) Familiarity with gaming communities, Discord moderation, and online player behavior Strong communication skills in English; additional languages are a plus Calm, patient, and solution-oriented mindset, especially when handling escalations Ability to manage multiple conversations and issues in a fast-paced, live environment Basic understanding of gaming mechanics, online competitions, or GameFi ecosystems is a strong advantage Comfortable working with global users across different time zones * Willing to follow Dubai regulations and company policies