Customer Service Job in Tasabeeh Adam Claim Settlement Services Co.LLC

Customer Service

Dubai, DU, AE, United Arab Emirates

Tasabeeh Adam Claim Settlement Services Co.LLC

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Job Description

Handle inbound and outbound customer calls, emails, and chat inquiries professionally and efficiently. Provide accurate information regarding products, services, policies, and procedures. Resolve customer complaints by identifying the issue, offering solutions, and ensuring timely follow-up. Maintain customer records by updating account information in the system. Process service requests, orders, returns, and transactions as required. Coordinate with internal departments to ensure smooth resolution of customer issues. Meet or exceed performance metrics such as response time, and call handling time. Escalate complex issues to supervisors or relevant departments when necessary. Ensure compliance with company guidelines, service standards, and data protection policies. Contribute to continuous improvement by providing feedback on recurring issues or process gaps.

Skills & Qualifications

Strong verbal and written communication skills. Customer-focused mindset with patience and empathy. Ability to handle difficult situations professionally. Good problem-solving and decision-making skills. Basic computer literacy and familiarity with CRM systems. Ability to multitask and manage time effectively. Team player with a positive and proactive attitude.
Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month

Experience:

* Customer Service: 1 year (Required)

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