Customer Service Job in ARMADA CONTRACTING LLC

Customer Service

Dubai, DU, AE, United Arab Emirates

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Job Description

Job Responsibility

Maintaining a positive, empathetic, and professional attitude toward customers always.

Responding promptly to customer inquiries.

Responsible in time management, setting goals, implementation and monitoring and planning that includes the scope, activity schedule, potential risk (design variations, variations by the client, if the project is delated, she must try to fix the gap brought about delay)

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Knowing our products inside and out so that you can answer questions.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues, as necessary.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

Attends client meetings as required within the scope of a project.

Ability to transition from strategic thinking to creative and detailed execution.

Tracks and maintains project timeframes, status reports and risk assessments

Work requires supervising and monitoring performance for a regular group of employees including work objective/effectiveness and realigning work as needed

Good knowledge of computer science such as