Job Description

:

We are seeking a detail oriented and customer focused E-Commerce Customer Service Representative to join our team. In this role, you'll support and follow our customers across various online channels, ensuring smooth post-purchase experiences and helping resolve any product-related concerns.

About Us:

We are a fast-growing wholesale and retail electronics suppliers. Our team is passionate about providing excellent service, solving customer issues quickly, and building long-term relationships with our clients.

Responsibilities:

Provide after-sales support and product-related consultations.

Respond to customer emails professionally and in a timely manner.

Engage with the online customers feedback, comments and reviews.

Answer and manage incoming phone calls.

Organize and maintain the company's email inbox.

Keep track of daily tasks and follow up on open cases.

Help customers troubleshoot basic technical issues with their devices.

Requirements:

Arabic and English languages (Reading/Writing) are required.

1+ year of experience in Amazon Seller Central and Shopify.

1+ year of experience in online customer service or a related role.

Good communication skills and understanding and learning ability

Comfortable handling phone support.

Tech-savvy and quick to learn new tools

Highly organized and able to manage multiple priorities

Reliable internet connection and a quiet working environment

Familiar with laptops and computers hardware

Ability to work in American time ( at least 4pm-1am in Dubai )

Job Type: Full-time

Pay: AED3,000.00 per month

Experience:

Customer Service: 1 year (Preferred)
Language:

Arabic (Preferred) English (Preferred)
Location:

Dubai (Preferred)
Application Deadline: 20/07/2025