Customer Service

Dubai, United Arab Emirates

Al Baraka Supermarket (Online Delivery Division)

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Job Description

We're Hiring: Customer Service/Online Order Managing Executive
Location: Dubai, UAE
Company: Al Baraka Supermarket (Online Delivery Division)
We are looking for a dedicated and detail-oriented professional, fluent in English, to manage our online grocery orders and provide top-notch customer service.
Position:
Customer Service cum Online Order Managing Executive
Key Responsibilities:
Manage online orders through platforms like Instashop, Talabat, etc.
Coordinate with the picking and delivery team to ensure timely order dispatch
Handle customer queries, complaints, and updates via WhatsApp, app chat, or phone
Track and update order status in the system
Maintain a smooth and professional customer experience
Requirements:
Fluent in English (spoken and written)
Experience in supermarkets or online delivery is a plus
Strong communication and interpersonal skills
Familiarity with e-commerce platforms is preferred
Ability to multitask and work under pressure
What We Offer:
Competitive salary
Friendly and supportive work environment
Opportunities to grow with a dynamic and growing retail e-commerce team

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