Customer Service Coordinator Uae National

Dubai, United Arab Emirates

Hermes

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Job Description

Job Category: Sales development & Retail Support - Customer Services
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MAIN RESPONSIBILITIES
RESPONSIBILITIES

Call centre for Hermes stores in UAE, Kuwait, Bahrain and Doha.
Cater to 100% of client queries through emails, phone and/or What's app (product information, product availability, order follow up, delivery, return procedure, claim, miscellaneous.)
Being thorough on the information provided to the customers and redirect queries to the dedicated individuals if needed (store, management, After Sales)
Ensure that all the requests are closed within the targeted time frame and with the highest quality of service.
Follow up the returns, and once quality control is successful, proceed to the validation of the exchange or refund.

REQUIREMENTS

Possess good communication and greeting skills.
Being punctual, flexible, hardworking, responsible and adaptable.
Have a professional approach and a positive attitude.
Being a team player.
Able to solve problems and decision making.
Familiarity with the products.

In alignment with the UAE Government's Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book.