Job Description

Customer Service Coordinator - Majid Al Futtaim Properties - Dubai, UAE
Position Overview
Majid Al Futtaim Properties is seeking a Customer Service Coordinator to deliver exceptional guest experiences across its flagship shopping malls. The role ensures the smooth daily operation of the Customer Service Information Desk by assisting visitors, handling inquiries, resolving complaints, and maintaining service excellence in line with company standards. This position is central to upholding the premium hospitality and brand image that defines Majid Al Futtaim's retail destinations.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Guest Services-Concierge
Salary: 9000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Provide courteous, professional assistance to mall visitors at the Customer Service Information Desk.
• Maintain detailed knowledge of mall facilities, stores, amenities, and ongoing promotions to assist customers effectively.
• Support daily desk operations in line with Majid Al Futtaim's Customer Service guidelines.
• Manage and resolve customer concerns promptly and politely, ensuring high satisfaction levels.
• Coordinate the execution of the Gift Card program and ensure all payment handling complies with company procedures.
• Work closely with supervisors and team leaders to ensure smooth desk functionality and customer experience.
• Handle inbound inquiries by phone or in person, providing clear information and guidance.
• Contribute to delivering a memorable and effortless customer journey across all touchpoints.

Ideal Profile

• High school diploma or equivalent; diploma or certification in hospitality or customer service is an advantage.
• Minimum 2 years of experience in customer service within luxury retail, shopping malls, or five-star hospitality environments in the GCC.
• Strong communication, interpersonal, and problem-solving skills.
• Excellent grooming, professionalism, and attention to detail.
• Ability to remain calm and courteous under pressure.
• Multilingual abilities (especially Arabic and English) preferred.

Skills Set

• Frontline Customer Service
• Complaint Resolution and Communication
• Mall and Retail Operations
• Gift Card Program Handling
• Guest Engagement and Satisfaction
• Team Coordination and Service Excellence

Why Join Us

• Be part of one of the region's most recognized retail and lifestyle brands.
• Deliver world-class service experiences that enhance brand loyalty.
• Work in a dynamic, customer-centric environment that encourages growth and teamwork.
• Enjoy a supportive workplace culture committed to development and inclusivity.

About the Company
Majid Al Futtaim Properties, part of the Majid Al Futtaim Group, is a leading developer and operator of shopping malls, hotels, and mixed-use communities across the Middle East, Africa, and Asia. Known for iconic destinations such as Mall of the Emirates and City Centre malls, the company combines innovation, design excellence, and service quality to create inspiring environments that bring people together and elevate everyday experiences.
Job Title Customer Service Coordinator - Majid Al Futtaim Properties - Dubai, UAE
Customer Service Coordinator - Majid Al Futtaim Properties - Dubai, UAE
Position Overview
Majid Al Futtaim Properties is seeking a Customer Service Coordinator to deliver exceptional guest experiences across its flagship shopping malls. The role ensures the smooth daily operation of the Customer Service Information Desk by assisting visitors, handling inquiries, resolving complaints, and maintaining service excellence in line with company standards. This position is central to upholding the premium hospitality and brand image that defines Majid Al Futtaim's retail destinations.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Guest Services-Concierge
Salary: 9000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Provide courteous, professional assistance to mall visitors at the Customer Service Information Desk.
• Maintain detailed knowledge of mall facilities, stores, amenities, and ongoing promotions to assist customers effectively.
• Support daily desk operations in line with Majid Al Futtaim's Customer Service guidelines.
• Manage and resolve customer concerns promptly and politely, ensuring high satisfaction levels.
• Coordinate the execution of the Gift Card program and ensure all payment handling complies with company procedures.
• Work closely with supervisors and team leaders to ensure smooth desk functionality and customer experience.
• Handle inbound inquiries by phone or in person, providing clear information and guidance.
• Contribute to delivering a memorable and effortless customer journey across all touchpoints.

Ideal Profile

• High school diploma or equivalent; diploma or certification in hospitality or customer service is an advantage.
• Minimum 2 years of experience in customer service within luxury retail, shopping malls, or five-star hospitality environments in the GCC.
• Strong communication, interpersonal, and problem-solving skills.
• Excellent grooming, professionalism, and attention to detail.
• Ability to remain calm and courteous under pressure.
• Multilingual abilities (especially Arabic and English) preferred.

Skills Set

• Frontline Customer Service
• Complaint Resolution and Communication
• Mall and Retail Operations
• Gift Card Program Handling
• Guest Engagement and Satisfaction
• Team Coordination and Service Excellence

Why Join Us

• Be part of one of the region's most recognized retail and lifestyle brands.
• Deliver world-class service experiences that enhance brand loyalty.
• Work in a dynamic, customer-centric environment that encourages growth and teamwork.
• Enjoy a supportive workplace culture committed to development and inclusivity.

About the Company
Majid Al Futtaim Properties, part of the Majid Al Futtaim Group, is a leading developer and operator of shopping malls, hotels, and mixed-use communities across the Middle East, Africa, and Asia. Known for iconic destinations such as Mall of the Emirates and City Centre malls, the company combines innovation, design excellence, and service quality to create inspiring environments that bring people together and elevate everyday experiences.
Post Details
Job Start Date
Salary from 9000.00
Salary to 12000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required