Customer Service Chinese (mandarin) Spoken
Dubai, DU, AE, United Arab Emirates
Job Description
About the Role
We are looking for a
Customer Service Representative who is fluent in Chinese (Mandarin) and English
to support our customers, handle inquiries, and ensure a smooth experience across all communication channels.Key Responsibilities
Respond to customer inquiries via
phone, email, chat, and messaging apps
inChinese and English
Provideaccurate product / service information
and resolve issues in a timely manner Handle complaints professionally and follow up until resolution Record all customer interactions in the system (CRM / ticketing tool) Coordinate with internal teams (sales, operations, technical, etc.) to solve customer problems Assist withtranslations
(Chinese ? English) for customers or internal documents when needed Escalate complex issues to the relevant team or manager Collect customer feedback and share improvement suggestions Maintain apolite, patient, and professional tone
in all communicationRequirements
Fluent in Chinese (Mandarin)
- written and spokenGood English
- written and spoken Previous experience incustomer service, call center, front office, or support role
(preferred but not always required if skills are strong) Strongcommunication and listening skills
Able to stay calm and professional with difficult or upset customers Basic computer skills: email, chat tools, CRM or ticketing systems (or ability to learn fast) Strong sense of responsibility and attention to detailJob Type: Full-time
Pay: AED2,500.00 - AED3,000.00 per month
Work Location: Remote
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Job Detail
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Job IdJD2198840
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned