Customer Service Back Office Support Specialist
Cairo, Egypt
Job Description
Aufgaben
The Customer Service Back Office Specialist will support CS department in back office, Credit/debit notes processing, Suppliers selection & Service providers contractual agreement focus
Main tasks
Debit/Credit Notes processing
Contractual agreements, Purchase Requisition/Orders & Sales Order Processing
Logistic Center Support
ISO – Departmental Documentation Co-ordination
Retail network staff accesses control
Road Side Assistance
Other
Main tasks
Debit/Credit Notes processing
- Issuing Credit and Debit Note requests to accounting relevant to ALL service & parts topics (e.g.: Dealers’ 8% Parts Margin for Warranty Plus claims, Audatex Cross-Charging, Service Packages Incentive, warranty claim audit and claim processing, Dealer Bonus Pay-out.. etc.)
- Issuing Debit notes for Daimler Warranty claims charge back
Contractual agreements, Purchase Requisition/Orders & Sales Order Processing
- Supplier selection/registration and contracts renewal
- Support in procurement process from documentation prospective / required signatures
- Suppliers Annual PO’s and invoicing
Logistic Center Support
- Prepare manual sales / internal delivery sheets as required and accepted by system
- Central communication point for CS departments
- Support LC team for paper support from HQ
ISO – Departmental Documentation Co-ordination
- Assisting co-workers in preparing & updating departmental Processes
- Coordinating with Operational Excellence regarding the departmental processes.
- ISO Documents Consolidation and availability on SharePoint
Retail network staff accesses control
- Monitoring Dealer’s staff accesses to Xentry Portal/After sales Plus according to dealer standards.
- Provide personnel with assigned privileges.
- Coordinate with management for approval of assigned privileges.
- Coordinating with the responsible department for implementing provided privileges.
- Monthly Warranty Claims credit reporting to Dealers
- Suppliers contract data base follow up and updates
- Presidency payments follow up
Road Side Assistance
- RSA new retailed VINs biweekly submission
- RSA quarterly invoicing
Other
- Monitor & Report attendance performance of team
- Support in presentation making
Qualifikationen
Training and qualification
Technical knowledge
Soft skills/individual competence
Experience
- Bachelor’s Degree in Business Administration/Engineering or any equivalent field
Technical knowledge
- Familiar with MS Office applications (Excel-Word-PowerPoint)
Soft skills/individual competence
- Interpersonal skills with the ability to work under pressure
- Excellent communication skills
- Negotiation skills
- Reporting and process management
Experience
- 1-3 years of experience in related fields
- Good command of English Language
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Job Detail
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Job IdJD1423230
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCairo, Egypt
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EducationNot mentioned