Customer Service Associate | Retail | Marks & Spencer | Uae

United Arab Emirates, United Arab Emirates

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Gauge client requirements to offer the perfect solution through fruitful interaction.
Utilize available resources to offer precise information in a clear and concise manner.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
Troubleshoot and resolve product issues and concerns.

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