Customer Service Associate | Retail | Marks & Spencer

Dubai, United Arab Emirates

https://www.mncjobsgulf.com/company/al-futtaim

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Job Description

Overview of the role
The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.
What you will do
Customer Service & Complaint Handling

Engage with customers to provide a high level of service and assist with their needs.
Address basic customer complaints and escalate issues as needed.

Visual Merchandising & Store Maintenance

Ensure that the store is well-organized and adheres to company visual merchandising standards.
Regularly clean and maintain the sales floor to create an inviting shopping environment.

Stock Management & Inventory

Actively participate in receiving new shipments and restocking the store.
Help manage inventory and ensure the store is fully stocked.

Sales Support (Upselling & Cross-selling)

Recommend products to customers based on their needs, focusing on upselling and cross-selling.
Stay updated on product information to make informed recommendations.

Cash Register Operation

Operate the cash register, process transactions, and follow company policies for handling payments.
Ensure accurate cash handling and maintain a clean and organized checkout area