Job Description

Job Purpose . Guarantee excellent guest satisfaction, by providing an exciting, professional and enjoyable experience and monitor the orderly operation of the store's equipment in a clean and safe environment. Job Details - Key Responsibilities And Accountabilities . Carries out the daily walk through to identify faults, breakdowns and equipment deficiencies for all the store assets (games, rides, points of sale...etc) and reports any issues to the Manager on duty and/or the relevant Technician. . Carries out small technical jobs (e.g. blocked tickets) and takes meter readings and reconciles tickets in machines when required. . Cleans the store machines and rides, maintains the tidiness of the immediate work area to meet company standards. . Greets and facilitates guests on the floor by encouraging them to use all games and rides available in the facility by having a strong product knowledge of the FEC. . Stays updated on all promotions and offers, and advise customers on the best... value for money transactions available that meet their specific requirements in turn maintaining a strong spend per transaction. . Proficient in using the company's IT systems (including but not exhaustive to Embed, AX and Bowling System) to a high standard. . Strong cash handling skills to ensure minimal cash variances . Issues and redeems goods according to relevant ticket value on redemption counter. . Maintains excellent guest service at all times, handles all guest complaints promptly and professionally and ensures immediate escalation to the Manager on duty as required. . Ensures that the Redemption Counter/merchandise items are presented accordingly as requested by the Area Manager/FEC Manager. . Monitors and carries out stock checks with the necessary controls. . Operates rides according to the Standard Operating Procedures (SOPs') and Risk Assessments . Insures that all guests use the Personal Protective Equipment (PPE) required for certain attractions in the correct manner. . Where necessary guarantees children are signed in and out of appropriate areas. . Completes all log entries in the log book on daily basis as required. . Guarantees proper opening and closing of all rides, machines and points of sales in the assigned area at the end and start of the shift. . Adheres to all the company's policies and procedures with regards to Health and Safety, grooming, code of conduct, working hours and attendance. . Ensures that games, rides and other company property in the store are moved in the correct manner, if required, to protect the company's assets from damage. . Supervises and monitors stock movements from the store to Redemption and/or machines. . Acts as a Health and Safety Representative when and where required as per the Management instructions and carries out any other duty as and when required by the Store Management. . To protect own health, safety and wellbeing and anyone or anything that may be affected by acts or omissions. . To actively report incidents and stop any work activity if their personal safety is at risk at any time. Measure Of Success - Illustrative KPIs . Annual Individual Performance Appraisal . Cashier Overage and Shortages . Spend per Transactions as per FEC average . Guest Feedback (NPS) Other Context (if Applicable) . Assumes responsibility for all monies at the assigned workstation including the cashier's float. . Weekly schedule made to the serve the best operational practice, it may change within 24 hours due to operation needs, Review weekly schedule on a daily basis is important. . Ensure the annual leave plan is not conflicting with public holiday and peak season. Personal Characteristics And Required Background Skillset (job specific technical skills and behavioral competencies needed) . Able to follow verbal and written communications and communicate effectively with public and coworkers in a professional and courteous manner. . Fluent English speaker. Arabic, Hindi, or Urdu are an advantage. . Maintain a high standard of cleanliness and appearance without instruction. . Should be pleasant, presentable, helpful and able to communicate well with people of all ages Minimum Experience . Experience in the cash handling & customer service field is preferred. . Must be able to explain and enforce operating policies and procedures. Minimum Qualifications/education . Secondary school graduate or equivalent

Benefits

Skills Required