Customer Service Assistant
United Arab Emirates, United Arab Emirates
Job Description
Customer Service Assistant | Retail | IKEA Fujairah
Overview of the role
To oversee and provide support on the Info desk, in order to assist customers in a friendly and professional manner.
What you will do
Customers
Overview of the role
To oversee and provide support on the Info desk, in order to assist customers in a friendly and professional manner.
What you will do
Customers
- Handles routine customer complaint promptly and courteously.
- Ensure that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
- Greets and welcomes customers on arrival at the store.
- Makes announcements and pages the person the visitors have asked to see.
- Ensures Customers bags are stored safely and security.
- Ensures all customers\xe2\x80\x99 queries are attended to in a professional manner.
- Ensures Shopping tools and catalogues are available for the customers.
- Provides bags / trollies as appropriate.
- Ensure all system procedures are adhered to as per policy / procedure.
- Booking IKEA services (Home Delivery, Assembly, Measurement)
- Follow up on out of stock articles in self-serve
- Suggests improved ways of working going forwards.
- Understands the impact of increasing sales with Shopping Tools.
- Briefs the Duty Manager on complaints that require management assistance.
Bayt
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Job Detail
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Job IdJD1630652
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned