Customer Service Assistant I Real Estate I Al Futtaim Malls
Overview of the role:
The overall purpose of this role is the efficiently manage the customer service desk and handle customer issues, queries, problems, in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the mall.
What you will do:
Responsible for:
Customer Service:
Responsible for providing high standards of customer service to visitors bearing in mind cultural sensitivities and varying levels of expectations.
Site Knowledge: Responsible for developing an in depth understanding of the retail centre to assist to any customer queries.
Mall Collaterals:
Responsible for maintaining adequate stock of mall collaterals.
Resolution of Problem:
Responsible for proactively resolving customer complaints/ issues within the delegated level of authority
Coordination:
Coordinate with other departments within the mall, with respect to any issues relevant to these areas.
Management Support:
Provide support to the inter-departments at Festival Centre so as to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisions.
Emergency Aid:
Provide basic level first aid services and emergency assistance to the customer.
Job Context:
The role is required to provide high level of customer service experience services in a professional and efficient manner which will reflect the company\xe2\x80\x99s reputation in the shopping centre industry. Serve as a point of contact for Festival Centre for responding and assisting all customer queries in a friendly and efficient manner.
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