Customer Service Assistant

United Arab Emirates, United Arab Emirates

Job Description

:

1. To issue exit permits to all maritime, ships and vessel for departure as well as for other units for movement within Dubai or final departure.

2. To prepare exit permits for all goods including returned goods after inspection procedures in a timely and organized manner.

3. To prepare monthly and annual statistics and reports on work progress for management review.

4. To weigh empty and loaded vehicles and determine weight of goods for safety procedures.

5. To collect Port Charges (PRC) for container handling, break bulk, general cargo as per port tariff and issuance of Invoices to Credit Customers in an accurate and timely manner.

6. To verify and prepare all transaction slips for MT, EXPORT, FCL/CCT in Port movement for identification and documentation ensuring payments of fees.

7. To issue Gate passes for Free zone cargo for local and export delivery and collect PRC where applicable for smooth running of Customer Service function.

8. To attend to customers\' needs, queries by providing assistance to resolving issues/disputes in person or on the telephone.

About Us: We are the leading provider of worldwide smart end-to-end supply chain logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

We deliver these services through an interconnected global network of 128 business units in 60 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.

Our dedicated, diverse and professional team of more than 53,220 employees from 131 different nationalities are committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships - with governments, shippers, traders, and other stakeholders along the global supply chain - relationships built on a foundation of mutual trust and enduring partnership.

We think ahead, anticipate change and deploy industry-leading technology to further broaden our digital vision to disrupt world trade and create the smartest, most efficient and innovative solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.

DP World

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Job Detail

  • Job Id
    JD1500649
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    United Arab Emirates, United Arab Emirates
  • Education
    Not mentioned