Job Description

Customer Service Assistant - Resolution - Al-Futtaim IKEA - Al Ain, UAE
Position Overview
The Customer Service Assistant - Resolution role at Al-Futtaim IKEA in Al Ain focuses on resolving customer complaints efficiently across all service channels while supporting delivery and assembly coordination. This position plays a vital role in maintaining customer satisfaction, protecting brand reputation, and supporting sales growth by ensuring fast, accurate, and customer-focused resolutions.
Job Details
Country: UAE
City: Al Ain
Industry: Retail
Function: Retail Customer Service
Salary: 4000-5000 AED per month (market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Handle customer complaints from all channels including store walk-ins, social media, engagement centers, and delivery teams, ensuring all cases are logged accurately in CRM systems and resolved within agreed timelines.
Coordinate communication between customers and delivery or assembly suppliers to ensure smooth issue resolution and service continuity.
Support delivery and assembly job routing in line with business priorities to maintain productivity and service efficiency.
Identify recurring product or manufacturing defects and escalate promptly to support quality control and corrective actions.
Maintain up-to-date knowledge of IKEA product ranges, services, and assembly instructions to provide confident and accurate guidance to customers.
Offer alternative solutions that meet customer needs while supporting sales growth and long-term customer relationships.
Follow IKEA safety procedures and guidelines to prevent injuries or property damage during service interactions.
Ensure professional, empathetic, and solution-oriented communication in all customer interactions.
Ideal Profile
High school diploma or equivalent.
Minimum 2 years of experience in a customer service or complaint resolution role, preferably in retail or home furnishing environments.
Strong customer focus with the ability to resolve issues calmly and effectively.
Comfortable working with CRM systems and coordinating across multiple service teams.
Skills Set
Customer complaint handling and resolution
Problem-solving and analytical thinking
Retail service standards awareness
CRM and MS Office proficiency
Clear verbal and written communication
Why Join Us
Be part of a globally recognized retail brand known for customer-centric values.
Work in a structured environment that supports learning, development, and teamwork.
Gain exposure to multi-channel customer service operations and international retail best practices.
Contribute directly to improving customer trust, loyalty, and store performance.
About the Company
Al-Futtaim Retail is a leading retail organization operating across the Middle East, Africa, and Asia, managing world-class brands including IKEA, ACE, Toys R Us, and Marks and Spencer. Al-Futtaim IKEA operates with a strong values-driven culture, aiming to create a better everyday life for the many people through inspiring retail experiences, reliable service, and continuous improvement across its UAE stores.
Job Title Customer Service Assistant - Resolution - Al-Futtaim IKEA - Al Ain, UAE
Customer Service Assistant - Resolution - Al-Futtaim IKEA - Al Ain, UAE
Position Overview
The Customer Service Assistant - Resolution role at Al-Futtaim IKEA in Al Ain focuses on resolving customer complaints efficiently across all service channels while supporting delivery and assembly coordination. This position plays a vital role in maintaining customer satisfaction, protecting brand reputation, and supporting sales growth by ensuring fast, accurate, and customer-focused resolutions.
Job Details
Country: UAE
City: Al Ain
Industry: Retail
Function: Retail Customer Service
Salary: 4000-5000 AED per month (market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Handle customer complaints from all channels including store walk-ins, social media, engagement centers, and delivery teams, ensuring all cases are logged accurately in CRM systems and resolved within agreed timelines.
Coordinate communication between customers and delivery or assembly suppliers to ensure smooth issue resolution and service continuity.
Support delivery and assembly job routing in line with business priorities to maintain productivity and service efficiency.
Identify recurring product or manufacturing defects and escalate promptly to support quality control and corrective actions.
Maintain up-to-date knowledge of IKEA product ranges, services, and assembly instructions to provide confident and accurate guidance to customers.
Offer alternative solutions that meet customer needs while supporting sales growth and long-term customer relationships.
Follow IKEA safety procedures and guidelines to prevent injuries or property damage during service interactions.
Ensure professional, empathetic, and solution-oriented communication in all customer interactions.
Ideal Profile
High school diploma or equivalent.
Minimum 2 years of experience in a customer service or complaint resolution role, preferably in retail or home furnishing environments.
Strong customer focus with the ability to resolve issues calmly and effectively.
Comfortable working with CRM systems and coordinating across multiple service teams.
Skills Set
Customer complaint handling and resolution
Problem-solving and analytical thinking
Retail service standards awareness
CRM and MS Office proficiency
Clear verbal and written communication
Why Join Us
Be part of a globally recognized retail brand known for customer-centric values.
Work in a structured environment that supports learning, development, and teamwork.
Gain exposure to multi-channel customer service operations and international retail best practices.
Contribute directly to improving customer trust, loyalty, and store performance.
About the Company
Al-Futtaim Retail is a leading retail organization operating across the Middle East, Africa, and Asia, managing world-class brands including IKEA, ACE, Toys R Us, and Marks and Spencer. Al-Futtaim IKEA operates with a strong values-driven culture, aiming to create a better everyday life for the many people through inspiring retail experiences, reliable service, and continuous improvement across its UAE stores.
Post Details
Job Start Date
Salary from 4000.00
Salary to 5000.00
Number of Vacancies 1
Location -
Location City Al Ain
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required