Job Description

Job Overview We are hiring a Customer Service Assistant to lead our Customer Services function. The candidate will overlook the Customer Services operations across a multichannel environment and develop processes and policies that are in line with Global best practices and standards. Age - 20-30 years Nationality- Any Gender-Any Responsibilities of Customer Service Assistant

• Maintaining a positive, empathetic, and professional attitude towards customer and ensure excellence in a customer facing role
• Responding promptly to customer enquiries, channeling Service requests to different functions within the company and ensuring a complete follow through of the requests till the closure.
• Manage and maintain Customer interaction Service Levels through Voice (Phone), Email, Chat and other multi-channel platforms.
• Communicating with customers including B2B, and B2C customers through various channels including walk in's, emails, and voice contact channels
• Acknowledging and resolving customer complaints and following up the internal departmental Service level agreements for ensuring First Contact Resolution and High Customer Satisfaction standards
• Processing orders, forms, applications and ensuring follow up with all internal and external stakeholders for optimum delivery of service
• Keeping records of customer interactions, transactions, comments, complaints and capturing Customer Satisfaction and Customer Experience measurement and metrics
• Administer, maintain and process back-office customer services tasks including subscription maintenance, management and record keeping in all Business Support Systems.
• Maintain system credentials and best practices in managing customer data, price plan information, databases and all other records in spreadsheets and all company's systems.

Education and Experience

• High school diploma, general education degree or equivalent
• Knowledge of customer services practices, system, and processes in different industries
• Knowledge of relevant computer applications including MS Office Suite
• Knowledge of Social media platforms and customer services technologies
• Minimum of 3-5 years' experience in a Customer Services function in a Telecommunications Operator or a Telecom reseller performing customer services and back office tasks
• Must have hands on experience in C

Key Skills and Competencies

• Excellent Interpersonal skills
• Excellent multi-lingual communication skills- verbal and written
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Data collection and analysis
• Customer service orientation
• Adaptability & initiative
• Working under pressure and multi-tasking
• Excellent in Microsoft Excel, Word, Power Point

Job Type: Full-time Salary: AED3,000.00 - AED3,500.00 per month COVID-19 considerations:
N/A Experience:

• customer service: 3 years (Required)