Job Description

Walk in Interviews Overall responsibility:
Interact with customers (via phone, email & live chat) to provide and process information in response to inquiries, concerns, and requests about products, services, and online orders.

Communicate and work collaboratively with China Operational Department.

Assist with manager duties, and other supportive roles as required.

Main Job Responsibility Responding to customer support inquires as quickly and accurately as possible via phone, chat and email, and face-to-face when necessary.

Maintain high customer satisfaction.

Actively involved in pre-sales & post-sales support which includes: answering questions (includes: product selection, usage, troubleshooting, and online discount etc. ), processing returns, order changes, delivery estimates, and other functions related to online orders.

Documenting daily details related to online orders, providing customer feedback and generate summarized reports to Manager and Operational Department.

Product photography: taking pictures of product when necessary.

Qualifications:
A great personality and passion for helping customers.

Communicate well (comfortable talking to customers on the phone)and knowledge of customer service profiles and practices.

Positive, outgoing solution-finder, able to multitask Strong attention to detail and accuracy.

Language skill English: advanced Working Hours: Monday - Sunday, 10am - 09pm,
Job Type: Full-time

Pay: AED2,000.00 - AED3,000.00 per month

Ability to commute/relocate:

Dubai International City: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Required)
Experience:

customer service: 1 year (Required)
Language:

English (Required) * Arabic (Preferred)