Job Description

ob Title:

Customer Service & Sales Agent (Tele Sales Specialist)

Location:

Dubai, UAE

Employment Type:

Full-Time

About Us:

Helpling.ae

is a leading

online home service platform

offering a wide range of professional home services, including cleaning, maintenance, deep cleaning, furniture cleaning, salon and massage at home, and healthcare services. Operating in multiple countries worldwide, Helpling provides seamless, high-quality service experiences to customers through a trusted network of service providers. As a global brand, we are committed to innovation and excellence in home services, ensuring convenience and satisfaction for our customers.

ALL CANDIDATES MUST COMPLETE THE FOLLOWING ASSESSMENT TO BE CONSIDERED. You need to apply here on Indeed + complete the assessment. Copy and paste the link to your browser.

https://app.testgorilla.com/s/76pq1toz

Job Summary:

We are a fast-growing

startup

looking for a dynamic and results-driven

Customer Service & Sales Agent (Tele Sales Specialist)

to join our team. The ideal candidate will be responsible for handling customer inquiries, promoting our home services, and converting leads into sales. This role requires excellent communication skills, a customer-first approach, and a strong ability to close deals over the phone. As a startup, we expect the candidate to be flexible and open to working on tasks beyond the job description.

Key Responsibilities:

Inbound & Outbound Calls:

Handle customer inquiries, explain services, and convert leads into bookings.

Sales & Upselling:

Proactively promote and upsell our home services, ensuring customer needs are met while maximizing revenue.

Follow-Ups:

Regularly follow up with potential and existing customers to ensure satisfaction and encourage repeat business.

Customer Support:

Address customer concerns and complaints, ensuring a positive experience and quick resolution.

CRM Management:

Maintain accurate records of interactions, sales, and customer feedback in the CRM system.

Collaboration:

Work closely with the operations team to ensure smooth service delivery.

Target Achievement:

Meet and exceed monthly sales and performance targets.

Adaptability:

Be open to handling tasks outside the job description as needed in a startup environment.

Requirements:

Experience:

Minimum 2 years of experience in customer service and/or sales, with a

mandatory

background in

BPO and telesales.

Language Skills:

Fluent in English; Arabic is a plus.

Communication:

Excellent verbal and written communication skills.

Sales Skills:

Proven ability to persuade, negotiate, and close deals over the phone.

Self-Starter:

Must be a proactive, independent worker who doesn't need to be micromanaged.

Overachiever:

Highly motivated, goal-oriented, and eager to exceed targets.

Customer-Centric:

Strong problem-solving skills with a customer-focused attitude.

Tech-Savvy:

Comfortable using CRM systems and Microsoft Office.

Resilience:

Ability to handle rejection and work under pressure in a fast-paced environment.

Availability:

Willingness to work

10 hours a day, 6 days a week (including lunch and other breaks).

Benefits:

Competitive salary + attractive commission structure Career growth opportunities Supportive and dynamic work environment Training and development programs
If you are a highly motivated individual with a passion for customer service and sales, we'd love to hear from you!

Job Types: Full-time, Permanent

Pay: AED3,000.00 - AED6,500.00 per month

Application Question(s):

Can you provide examples of your experience in closing deals over the phone?
Experience:

BPO: 2 years (Required)
Location:

* Dubai (Required)