Job Description

The

Customer Service Agent/Receptionist

will be responsible for the following:

Arab National

J

OB DESCRIPTION / RESPONSIBILITIES:

Manage large amounts of incoming phone calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/Customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Assist callers with inquiries, complaints, and requests. Log and escalate issues to relevant internal teams when necessary. Ensure data accuracy, completeness, and confidentiality at all times. Operate company Customer Relationship Management

(CRM)

system and other designated customer service tools. Log all interactions and outcomes with detailed notes. Manage and respond to queries received via multiple public-facing channels including: Telephone, Email, WhatsApp Social Media (if assigned), Onlineforms and inquiry platforms, Offline communication (onsite). Submit daily and weekly interaction reports. Highlight trends, recurring issues, and customer feedback. Support campaigns and initiatives that require direct customer interaction (e.g., RSVP follow-ups, alumni engagement drives, surveys).

REQUIREMENTS and SKILLS

Fluent in Arabic

and

English

(

Spoken and written

). Proven experience in customer service or receptionist roles. Strong communication, interpersonal, and problem-solving skills. Familiar with CRM systems and Microsoft Office. Professional appearance and behavior suitable for representing the company. Duty hours are eight hours per day (

Sunday

to

Thursday

7:30am

to

3:30pm

). with valid QID
Job Type: Contract
Contract length: 3-4 months

Pay: QAR4,500.00 - QAR5,000.00 per month

Language:

* arabic (Required)