Customer Service Agent

United Arab Emirates, United Arab Emirates

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Customer Service Agent | DC Aviation Al Futtaim | Dubai UAE

Primary Duties:

Responsible for facilitating the arrival and departure of aircraft and passengers
Co-ordinate aircraft handling and servicing in an efficient and timely manner
Render personal service to all passengers/guests in the FBO
Work closely with all other departments to ensure an efficient and professional service is delivered
Facilitate comfort of passengers/guests and create harmonious atmosphere
Greet and welcome passengers/guests to FBO
Answer questions and advise passengers/guests concerning flight schedules; hotels; arrival or departure time etc. if required
Guide passengers/guests to/from designated aircraft; co-ordinate all transportation requirements for passengers and crew
Expedite transfer of passengers/guests between aircraft and FBO/limousine service, including Security, Immigration and Customs
Inform passengers/guests upon request, concerning schedules and travel itineraries
Liaise with crews and co-ordinate all aircraft service and fuel requests
Process handling files accurately and in a timely manner
Inform passengers/guests of FBO facilities i.e. rest room; snack bar etc.
Co-ordinate all third party services, catering, newspapers etc.

Bayt

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