Customer Service Agent (uae Nationals Only)
Dubai, United Arab Emirates
Job Description
What you will do
Provide exceptional customer service for both internal and external customers by:
1. Sales Order Procedure
3. Shipping: Deliver transport-related instructions and other relevant information
4. Claims: Serve as the main point of contact for customers throughout the claims process
What you can learn
Provide exceptional customer service for both internal and external customers by:
- Assisting with all types of requests from customers, including order bookings, complaint handling, and solution support
- Securing the best supply solutions tailored to meet customer needs
- Collaborating closely with sales, logistics, finance, and other stakeholders within JCI to ensure smooth daily operations
- Continuously improving our internal processes and enhancing the daily experience of our customers
1. Sales Order Procedure
- Process customer purchase orders and create sales orders
- Work in partnership with sales representatives
- Act as the primary contact for customers, identifying their needs and nurturing strong relationships
- Ensure the best supply solutions are provided to customers
3. Shipping: Deliver transport-related instructions and other relevant information
4. Claims: Serve as the main point of contact for customers throughout the claims process
What you can learn
- A variety of soft skills related to customer service
- Master communication techniques
- Excel mentored training sessions
- Opportunities for personal and professional development through our programs
- High school diploma or higher
- Fluent in English
- Proficient in MS Office (intermediate level)
- Strong customer orientation with keen attention to detail
- A collaborative team player
- Previous experience in customer service is an advantage
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Job Detail
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Job IdJD1837894
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned