Customer Service Agent
Dubai, United Arab Emirates
Job Description
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The job holder will be required to sell transportation tickets, make and confirm reservations, direct passengers to designated vessels/station, provide tourists with travel or transportation information and offers. He/she will also be required to follow health, safety, security and quality procedures Key Results Accountabilities:
- Provide quality customer service support to customers approaching the kiosks by giving correct information.
- Confirm with customers to determine their service requirements and travel preferences.
- Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
- To sell tickets to customers for specific transportation, to re-charge cards and to market promotional tour packages for all the available transportation methods.
- Answer inquiries regarding information such as schedules, routes, boarding stations, on board procedures and promotional offers.
- Accurately prepare and send daily sales monitoring report
- Coordinate with OCC with regard to booking reservation for transportation
- Prepare and collect ticket sales and hand over to bank security team with completed bank deposit form.
- To perform general secretarial duties, as and when required by the department.
- Good knowledge and understanding of English language both written & verbal
- University Graduation is Mandatory
- Minimum 1 year of UAE experience with relevant exposure to administrative functions in a similar environment/service industry.
- customer service: 1 year (Preferred)
- Dubai (Required)
- Dubai: Relocate before starting work (Required)
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Job Detail
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Job IdJD1632590
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned