Customer Service

Abu Dhabi, AZ, AE, United Arab Emirates

Job Description

Job Objective:



To manage the internal sales operations by preparing, updating, and following up on quotations, coordinating meetings with potential and existing customers, and ensuring all client requirements are consolidated and reflected in comprehensive offers. The role involves direct interaction with customers, excellent communication, and active support for the external sales team to drive business growth.

Key Responsibilities:



Prepare accurate and professional quotations

based on customer inquiries and technical/commercial requirements.

Follow up on submitted quotations

regularly to address client feedback and enhance conversion rates.

Update and revise offer

in line with new customer inputs, technical clarifications, or pricing adjustments.

Consolidate all customer requirements

into a single, clear, and detailed commercial offer to avoid fragmented proposals.

Organize and attend meetings with clients

(onsite or online) to understand their applications, usage, and special needs.

Maintain strong relationships

with new and existing customers, ensuring timely responses to inquiries.

Support the external sales team

with documentation, pricing, and customer communications.

Coordinate internally

with logistics, operations, and technical teams to ensure feasibility and proper service delivery.

Track and report sales pipeline

using CRM or internal systems for visibility and performance analysis.

Handle incoming calls, emails, and client visits

in a professional and timely manner.

Ensure compliance

with company pricing policies and sales procedures.

Conduct periodic analysis

of client needs and identify opportunities for upselling or cross-selling.

Qualifications & Skills:



Bachelor's degree in Business, Engineering, or a related field. Minimum 5 years of experience in internal sales, preferably in industrial gases or B2B sectors. Strong interpersonal and negotiation skills. Proficient in MS Office (Excel, Word, PowerPoint) and CRM tools. Fluent in English (Arabic is a plus). Attention to detail, with strong organizational and follow-up capabil
Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month

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Job Detail

  • Job Id
    JD2014642
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Abu Dhabi, AZ, AE, United Arab Emirates
  • Education
    Not mentioned