Job Description

We are seeking a Customer Relations Officer to join our team and support our daily office and administration procedures. You will act as an initial point of contact for all new employees and consultants arriving in the UAE. Main duties include providing administrative support including pick up and welcome, co-ordinating visas, security passes and supporting the onboarding process.
Previous experience as a PRO or an Administrator is desired. Our ideal candidate will have working knowledge of the UAE visa and labour systems with a positive attitude to work.
Responsibilities:

• Processing of visa, labour and security passes for all new arrivals in the UAE.
• Pick up and welcome of new arrivals (UAE Driving license essential).
• Client and consultant care.
• Answer queries by employees, consultants and clients relating to mobilisation and demobilisation.
• Support travel and accommodation bookings.
• Keep track on the labour / visa new regulations and procedures.
• Handles office tasks such as scanning, printing, filing (soft and hard copies), keeping a log/record to track important documents and act as to when renewals are required.
• Exhibits polite and professional communication via phone, e-mail or personal interaction with consultants.
• Maintains office supplies / purchase as required.
• Handles and updates the monthly petty cash report.
• In charge on the regular maintenance check and license renewal of the company car.

• Proven work experience as an Administrative Officer, PRO or similar role
• Solid knowledge of office procedures
• Strong organisation skills with a problem-solving attitude
• Experience with office management software (MS Excel and MS Word, specifically)
• Excellent written and verbal communication skills
• Attention to detail
• High school diploma; additional qualifications in Office Administration are a plus
• Trustworthy, pro-active, and willing to learn more.
• Can speak Arabic (conversational) is a plus factor

• Competitive Salary
• Private Health Insurance
• Training & Development
• Performance Bonus