Customer Relations Architect
Cairo, Egypt
Job Description
Cairo, Egypt
Posted 2 days ago
Expires in 2 months
Ref:JB4483770
New
Job Details
Job Location
Cairo, Egypt
Job Role
Other
Preferred Candidate
Career Level
Entry Level
- Establish a strong relationship of trust by professionally answering all customer technical inquiries, settling disputes, and resolving all issues post-contract signing always adhering to the department and company policies and procedures.
- Constantly update the customer with the construction progress.
- Communicate with customers through various channels (emails, calls, fax, and face to face).
- Meet customers and take their modification requests.
- Draw these modifications.
- Communicate the requested modifications architectural/ civil to the concerned departments and track the modification progress.
- Liaise with the concerned internal departments (Engineering, Construction, Sales) to resolve customer issues and get the required information.
- Get the required approvals for any modifications that the customer wants to implement through an outside contractor.
- Follow up on the progress of requested tasks from other departments.
- Escalate critical cases of customer grievance and delayed responses from another internal department to the customer care manager always after all possible solutions within authority have been referred to and failed.
- Stay up to date with the latest happenings and events on both the company level and market level.
Skills
Education
:
Bachelor's degree in Engineering, Architecture/ Construction.
:
Bachelor's degree in Engineering, Architecture/ Construction.
Work Experience
Work Location
:
2 to 4 years of relevant experience.
New Cairo
Work Location
:
2 to 4 years of relevant experience.
New Cairo
PC Knowledge
:
Proficient use and command of computer (office: word-excel-power-point), internet surfing.
:
Proficient use and command of computer (office: word-excel-power-point), internet surfing.
Technical skills
:
:
Personal skills
:
Excellent communication and interpersonal skills, emotional intelligence, customer orientation, and presentation skills.
:
Excellent communication and interpersonal skills, emotional intelligence, customer orientation, and presentation skills.
Special requirements
:
Excellent command of the English language, French, and other foreign languages are an asset.
:
Excellent command of the English language, French, and other foreign languages are an asset.
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Job Detail
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Job IdJD1444375
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IndustryNot mentioned
-
Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCairo, Egypt
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EducationNot mentioned