Customer Relation Executive
United Arab Emirates, United Arab Emirates
Job Description
UAE National-Customer Relation Executive | Automtive | Dubai
Overview of the role:
To be responsible to provide a central point of contact between HERTZ and the customer for after sales activities and to develop and build long term business relationships. To ensure high level of customer service in line with company policy, procedures & standards
What you will do:
Overview of the role:
To be responsible to provide a central point of contact between HERTZ and the customer for after sales activities and to develop and build long term business relationships. To ensure high level of customer service in line with company policy, procedures & standards
What you will do:
- Demonstrates commitment to Customer Satisfaction.
- Ensure that the standard as set from the Al Fustian Way Behaviours are met and exceeded.
- Local Concern: Mediates between the customer and the company regarding local concerns such as Corporate Rental Extension, Direct Complaints from customers, Interdepartmental Coordination, Rental Refund bank transfers and AFSS reconciliation
- Inbound Concern: Liaises with Hertz International about in-bound customer complaints, queries on service invoices, rates and other relevant matters
- Creating monthly local purchase order in SAP for general administrative requests and rental operations expenses. Verify invoices and submit to finance for payments and settlement.
- Ensures that wrongly charged and subsequently closed rental contracts both local and pre-paid rentals are attended and rectified. Processes refund those over-paid rentals and with disputes.
- Provide all justification to support the charges following Hertz rental terms and conditions. Ensure that all cases are responded in accordance to Bank policy to avoid chargeback. . matters relating to Bank Facilities (POS machines, Imprints etc.) and Procedures (Security Blockings, Refunds etc.).
- Projects: Involvement in implementation of Rental Related projects such as Leasepro upgrade, reintroducing Firefly, Credit Card automation and Payment Gateway
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Job Detail
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Job IdJD1593966
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned