Contrast Wellness is Dubai's leading destination for modern recovery, combining traditional sauna rituals with cutting-edge ice therapy and wellness experiences. With multiple branches across the city, we aim to deliver restorative sessions in beautifully designed studios, offering our guests a space to relax, recover, and recharge.
Job Overview:
Locations:
Dubai Contrast Wellness branches:
Palm Jumeirah
Creek Harbour Gate
Reports to: Director of Operations
Role Summary:
The Female Customer Service Operator is the first point of contact for all clients, ensuring a smooth, welcoming, and professional front-of-house experience. This role is responsible for check-in, bookings, payments, facility preparation, and providing a high standard of customer service that aligns with Contrast's luxury wellness brand.
Key Responsibilities:
Client Experience & Service
Welcome all clients warmly, assist with check-in and guide them through their session flow.
Respond to client questions about services, pricing, memberships, and promotions in a clear, friendly, and professional manner.
Support new client onboarding, explain how to use saunas, ice baths, and other facilities safely and comfortably.
Ensure a calm, organized, and professional environment throughout the studios..
Collect and record client feedback and escalate concerns to the Supervisor where necessary.
Front Desk
Manage booking system: process appointments, cancellations, and reschedules accurately.
Handle POS transactions including cash, card, and membership payments.
Maintain daily records and ensure accurate reporting of sales and attendance.
Keep the reception area stocked with forms, waivers, and retail items.
Facility Preparation
Prepare and reset rooms between sessions according to company standards.Ensure towels and amenities are clean, stocked, and ready.
Report maintenance issues or low inventory levels to the Supervisor promptly.
Communication & Team Support
Work closely with other team members to ensure smooth shift handovers.
Provide operational updates to the Supervisor and follow instructions given.
Support any in-studio marketing initiatives such as events, collaborations, or client appreciation activities.
Ensure clients sign required waivers prior to use of facilities.
Monitor client well-being during sessions, alert Supervisor if assistance is required.
Follow all health, hygiene, and safety protocols.
Cash Handling & Financial Duties
Oversee daily cash reconciliation and end-of-day reports.
Ensure POS transactions are accurately completed and logged.
Monitor stock usage (ice, towels, amenities) and report replenishment needs.
Secure all financial documentation and safely handle studio funds.
? ? Requirements:
Previous receptionist or customer service experience in a wellness, spa, or hospitality setting (minimum 2 years).
Strong organizational skills with attention to detail.
Excellent communication skills (English required; other languages a bonus).
Confident handling cash and using POS systems.
Ability to multitask and remain calm under pressure.
Passion for wellness, recovery, or holistic health is a plus.
Working Hours:
Flexible shifts including weekends, mornings (starting 7am) and evenings (closing up to 10pm) across various Dubai locations.
Job Type: Full-time
Pay: AED3,500.00 - AED4,500.00 per month
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