Customer Journey Specialist

Ajman, United Arab Emirates

https://www.mncjobsgulf.com/company/black-pearl

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Job Description

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We are seeking a Customer Journey Specialist to map, design, and improve customer journeys across all channels. You will work with cross-functional teams to identify pain points and design better, more seamless experiences.

Key Responsibilities:

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Create and update customer journey maps, service blueprints, and future-state designs.
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Lead workshops to identify customer needs and co-design solutions.
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Develop service and process design specifications for new experiences.
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Work with digital teams to support UI/UX design and ensure feasibility.
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Use insights from research and VoC data to guide journey improvements.

Requirements
Qualifications:

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Bachelor's degree in Service Design, UX/UI, HCI, Business, or related field.
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Experience in service design, journey mapping, or UX roles.
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2-7 years of experience (depends on educational attainment)
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Strong skills in design tools such as Figma, Sketch, or Adobe XD.
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Knowledge of CX standards (ICXS, IDCXS) is preferred.
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Arabic language is mandatory but not required

To view other vacancies we have, please check our website (