Job Description

Customer Journey Architect - Digital Transformation - Abu Dhabi, UAE
Position Overview
First Abu Dhabi Bank (FAB) is looking for a Customer Journey Architect to lead the design and integration of end-to-end customer journeys across digital platforms. This strategic role aligns customer experience with enterprise architecture, embedding cloud-native principles and modern system design to drive measurable business value and enhance client engagement.
Job Details
Location: United Arab Emirates
Location: Abu Dhabi
Industry: Banking / Mortgage Professionals
Function: Strategy / Consulting
Salary: 30000-40000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do

• Architect customer journeys that connect business goals, customer needs, and enabling technologies
• Serve as a key link between customer experience, strategy, and enterprise architecture
• Lead the creation and maintenance of customer journey blueprints aligned with business capabilities
• Embed capability-led and value stream-based design into onboarding, service recovery, and digital channels
• Integrate cloud-native services (AWS, Azure), serverless computing, and event-driven patterns into journey platforms
• Partner with CX, product, and channel teams to align transformation programs with customer-centric outcomes
• Ensure architectural alignment across applications, data, and infrastructure layers
• Track performance and maturity of journeys, driving improvements through analytics and feedback loops
• Promote reuse of digital capabilities such as KYC, authentication, and communication across journeys
• Coach stakeholders and teams in experience-driven design practices

Ideal Profile

• Bachelor's or Master's degree in Computer Science, Business Architecture, or related field
• Proven expertise in journey-centric design and enterprise architecture within banking or large-scale organizations
• Strong experience with AWS and Azure cloud services, containerization, and microservices platforms
• Proficiency in event-driven and asynchronous processing models
• Skilled in capability mapping, value stream optimization, and CX-to-tech translation
• Strategic thinker with ability to drive roadmap alignment and prioritize based on business value
• Excellent collaboration, communication, and stakeholder management skills

Why Join Us

• Join the UAE's largest financial institution with global recognition for safety and innovation
• Opportunity to lead digital transformation initiatives at scale
• Access to advanced technologies and enterprise-wide modernization programs
• Professional growth within a high-performing, international banking environment
• Competitive tax-free salary, full benefits, and career advancement opportunities

About the Company
First Abu Dhabi Bank (FAB) is the UAE's largest bank and a leading global financial institution, delivering innovative solutions and world-class customer experiences.
Job Title Customer Journey Architect - Digital Transformation - Abu Dhabi, UAE
Customer Journey Architect - Digital Transformation - Abu Dhabi, UAE
Position Overview
First Abu Dhabi Bank (FAB) is looking for a Customer Journey Architect to lead the design and integration of end-to-end customer journeys across digital platforms. This strategic role aligns customer experience with enterprise architecture, embedding cloud-native principles and modern system design to drive measurable business value and enhance client engagement.
Job Details
Location: United Arab Emirates
Location: Abu Dhabi
Industry: Banking / Mortgage Professionals
Function: Strategy / Consulting
Salary: 30000-40000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do

• Architect customer journeys that connect business goals, customer needs, and enabling technologies
• Serve as a key link between customer experience, strategy, and enterprise architecture
• Lead the creation and maintenance of customer journey blueprints aligned with business capabilities
• Embed capability-led and value stream-based design into onboarding, service recovery, and digital channels
• Integrate cloud-native services (AWS, Azure), serverless computing, and event-driven patterns into journey platforms
• Partner with CX, product, and channel teams to align transformation programs with customer-centric outcomes
• Ensure architectural alignment across applications, data, and infrastructure layers
• Track performance and maturity of journeys, driving improvements through analytics and feedback loops
• Promote reuse of digital capabilities such as KYC, authentication, and communication across journeys
• Coach stakeholders and teams in experience-driven design practices

Ideal Profile

• Bachelor's or Master's degree in Computer Science, Business Architecture, or related field
• Proven expertise in journey-centric design and enterprise architecture within banking or large-scale organizations
• Strong experience with AWS and Azure cloud services, containerization, and microservices platforms
• Proficiency in event-driven and asynchronous processing models
• Skilled in capability mapping, value stream optimization, and CX-to-tech translation
• Strategic thinker with ability to drive roadmap alignment and prioritize based on business value
• Excellent collaboration, communication, and stakeholder management skills

Why Join Us

• Join the UAE's largest financial institution with global recognition for safety and innovation
• Opportunity to lead digital transformation initiatives at scale
• Access to advanced technologies and enterprise-wide modernization programs
• Professional growth within a high-performing, international banking environment
• Competitive tax-free salary, full benefits, and career advancement opportunities

About the Company
First Abu Dhabi Bank (FAB) is the UAE's largest bank and a leading global financial institution, delivering innovative solutions and world-class customer experiences.
Post Details
Job Start Date
Salary from 30000.00
Salary to 40000.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required