Job Description

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
DGF UAE has an opening for Customer IT Implementation - WMS Specialist role in Dubai, United Arab Emirates
Join us in connecting people and improving lives!
Job Purpose
Support to develop and administer IT user support plans and processes to provide technical support for hardware and software related systems and implement Internal and Customer/User integration solutions in line with business strategy and objectives, and Group guidelines and policies
Key Tasks

• Support administration of IT user support plans and processes to effectively resolve user hardware and software problems
• Undertake activities to install, support and maintain Customer Access hardware and software with problem solving when required by external customers
• Resolve customers issues on all aspects of end-user computing and desktop-based systems software
• Log, assign, respond to and resolve incidents/ service requests in a timely manner and according to agreed standards and procedures
• Ensure log entries of user contact provide a corpus knowledge for the resolution of subsequent faults and problems
• Execute active directory domain for user account and system management
• Support implementation of Internal and Customer/User integration solutions
• Perform intermediate administration tasks on HP UX systems
• Deliver regular ticket quality review related to assigned customer area of responsibilities
• Escalate tickets and improve awareness, communication and procedures across departments
• Deliver scheduled Local Area Network (LAN) software upgrades ensuring integrity of LAN software and hardware
• Facilitate training for new & current staff to keep IT support team up-to-date and informed
• Identify and resolve recurring issues, and suggest modifications for IT user support work methods focusing on increasing effectiveness and efficiency
• May provide functional guidance, advice or training to less experienced positions

Stakeholders

• May influence others within the job area through explanation of facts, policies and practices
• Support and interact primarily with colleagues of own function
• Build relationships and understand customer and key stakeholders interests and concerns
• Address task-related issues appropriately to maintain work relationships

Management Responsibility

• Individual contributor without direct responsibility for leading others

Skills
Technical Support, Help Desk Support, Telecommunications, Software Installation, Incident Management, Troubleshooting, Disaster Recovery, SQL Programming, Computer Hardware, IT Infrastructure Library, Databases, Operating Systems, Lan, Domains, Network, Wireless, Sharepoint, Servers, DHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation
Qualifications & Key Requirements
Education Level
Bachelor's Degree or equivalent experience/qualification
Experience Level
More than 2 years
We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?
We are part of DHL Group, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.