Customer Invoicing Executive (f&b, Fmcg Experience)
Job Description
A leading F&B/Fun Foods company in Dubai is seeking to hire a Customer Service Executive to join its growing customer service team. This role focus on assisting customers, resolving issues, providing information, and ensuring a positive experience. The role requires strong communication skills, empathy, and problem-solving abilities.
Responding to Inquiries: Addressing customer questions via phone, email, or chat.
Resolving Issues: Handling complaints and providing solutions to customer problems.
Product Knowledge: Understanding products and services to assist customers effectively. (F&B UAE Experience is a must)
Order Processing: Managing customer orders, returns, and exchanges.
Documentation: Keeping records of customer interactions and feedback.
Collaborating: Working with other departments to resolve customer issues.
Maintaining Professionalism: Ensuring a positive customer experience through patience, empathy, and clear communication.
Excellent communication skills in English
ERP knowledge will be an added advantage
Education-
Bachelors / Masters in any field.
Skills Required-
Communication Skills: Excellent verbal and written communication.
Problem-Solving: Ability to think critically and find solutions.
Empathy: Understanding and addressing customer needs and emotions.
Time Management: Efficiently managing time and multitasking.
Technical Skills: Familiarity with customer service software and tools.
Language - fluent in English, Hindi will be an added advantage.
UAE Driving license preferred.
Good hold on MS office, if have Oracle
NetSuite
will be preferred.Contract length: 12 months
Salary: AED 5,000.00 - AED 6,500.00 per month
Location: Dubai World Central, Dubai South.
Language:
English (Preferred)
License/Certification:
UAE Driving license (optional)
Job Type: Full-time
Ability to commute/relocate:
Dubai: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
ERP experience,
Oracle NetSuite
Education:
Bachelor's (Required)
Experience:
food & Beverage Customer Service: 3 years (Required) UAE: 2 years (Required)
Language:
English (Required)
Application settings
Application methodRequire resume
Yes
Application updates
hr@mrsPackaging.com
Job Type: Full-time
Pay: AED5,000.00 - AED6,500.00 per month
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Job Detail
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Job IdJD2118234
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned